Refund policy
<div class="policy policy-refund">
<h1>Return & Refund Policy</h1>
<p>
At Aldenford ("we", "our", "us"), customer satisfaction is our priority.
This Return & Refund Policy is in accordance with the European Union
Consumer Rights Directive.
</p>
<h2>1. Right of Withdrawal</h2>
<p>
Customers within the European Union have the right to withdraw from their
purchase within <strong>14 days</strong> without providing any reason.
</p>
<p>
The withdrawal period expires 14 days from the day you or a third party
indicated by you (other than the carrier) acquires physical possession
of the goods.
</p>
<h2>2. Conditions for Returns</h2>
<p>
To be eligible for a return, the item must:
</p>
<ul>
<li>Be unused, unworn, and in its original condition</li>
<li>Include all original packaging, tags, and accessories</li>
<li>Not be damaged, washed, or altered</li>
</ul>
<p>
We reserve the right to refuse returns that do not meet these conditions.
</p>
<h2>3. How to Initiate a Return</h2>
<p>
To initiate a return, please contact us at:
</p>
<p>
<strong>Email:</strong><br>
<a href="mailto:contact@aldenford.store">contact@elanlondon.store</a>
</p>
<p>
Please include your order number and the reason for the return.
Our support team will provide further instructions.
</p>
<h2>4. Return Shipping Costs</h2>
<p>
Unless the item is defective or incorrect, the customer is responsible
for return shipping costs.
</p>
<p>
We recommend using a trackable shipping service, as we cannot guarantee
receipt of returned items without tracking.
</p>
<h2>5. Refunds</h2>
<p>
Once we receive and inspect the returned item, we will notify you of the
approval or rejection of your refund.
</p>
<p>
If approved, refunds will be processed using the original payment method
within <strong>14 days</strong> of receiving the returned goods.
</p>
<h2>6. Non-Returnable Items</h2>
<p>
The following items are not eligible for return:
</p>
<ul>
<li>Gift cards</li>
<li>Items marked as final sale</li>
<li>Personalized or custom-made products</li>
<li>Items damaged due to misuse or improper care</li>
</ul>
<h2>7. Damaged or Incorrect Items</h2>
<p>
If you receive a defective, damaged, or incorrect item, please contact us
within <strong>48 hours</strong> of delivery with photographic evidence.
</p>
<p>
We will arrange a replacement or a full refund at no additional cost.
</p>
<h2>8. Late or Missing Refunds</h2>
<p>
If you have not received a refund after confirmation, please check with
your bank or payment provider before contacting us.
</p>
<h2>9. Policy Updates</h2>
<p>
We reserve the right to update or modify this policy at any time.
Any changes will take effect immediately upon being published on our website.
</p>
<h2>10. Contact Information</h2>
<p>
For any questions regarding returns or refunds, please contact us at:
</p>
<p>
<a href="mailto:contact@elanlondon.store">contact@elanlondon.store</a>
</p>
</div>